Privacy Policy

1. Introduction

Welcome to Choco Package Co Ltd ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

As a B2B manufacturing partner for DTC and growing brands, we primarily collect information to facilitate business transactions, sample requests, and custom packaging production.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: Includes first name, last name, username or similar identifier, and title.
• Contact Data: Includes billing address, delivery address (for samples and bulk orders), email address, and telephone numbers.
• Transaction Data: Includes details about payments to and from you and other details of products (Rigid Boxes, Pouches, Mailers, etc.) you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and operating system.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

4. International Transfers

We are based in Xiamen, China. If you are accessing our services from the European Economic Area (EEA), United States, or other regions with laws governing data collection and use, please note that your data will be transmitted to our servers in China and/or third-party service providers (such as logistics partners for shipping samples) as necessary to fulfill our business obligations to you.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us using the details below. We are committed to resolving any complaints about our collection or use of your personal data.